Online Therapy - Setting Up Your Device

Equipment and Software Requirements


  • A computer (Mac or Windows), tablet, or smartphone (Android, iPhone, etc.)
  • An attached or integrated web camera
  • A reliable internet connection. Optimal internet speeds are as follows: Download speed: 12 Mb/s; Upload speed: 0.5 MBs/s

(You can test your internet speed here:

  • While Wi-Fi connections will work for online therapy, a direct internet connection via cable modem and Ethernet cable is best for video conferencing
  • An integrated microphone built into your device or headset or a working phone (home or mobile)
  • Windows XP SP3, Windows Vista, Windows 7, 8, and 10;

Mac iOS X 10.6 and above, iPad iOS 5.0 or later; Android phone or tablet


Do I need a webcam?


Yes. This allows you to connect in a virtual, real-time environment for quality online therapy care with your counselor.  A secure video connection will also help verify your identity and ultimately protect your privacy. Most phones, tablets, and computers now come with a built-in camera.  You may be prompted to allow your browser to use your webcam and microphone.  Please see the software and setup quick guide page to learn more.


What if I’m having trouble with my technology?


Clients are encouraged to check in to their online therapy session using the website address for their therapist at least 10 minutes before the start time of their appointment. This will allow clients time to test their internet connection and device functions and troubleshoot any issues before the session begins.


Once checked in to the virtual lobby, clients can utilize the “Pre-call Test” and the link “5 Tips for a Great Call” to ensure they are setup for an optimal online therapy experience.


Also, upon enrolling for online therapy services with Genesis Counseling Center, clients are provided with a document titled Client Online Therapy Guide which outlines device setup, troubleshooting solutions, and directions for using online therapy services.


What if my connection is disrupted?


In the event of a disrupted internet connection, your therapist will try to connect with you again. If a connection cannot be made, the therapist will call you to reschedule your appointment.


Additional Information