Online Therapy - FAQs

Therapy FAQs


  1. Where do I have to be in order to receive online therapy?


You can see a therapist in any private location. Most state laws require the therapist to be licensed in the state where the client has residency.


  1. Is online therapy appropriate for everyone?


Online therapy provides a safe and convenient way to connect with a therapist.  You and your therapist will determine whether online therapy is a good fit for your care or whether other services may be most beneficial.


  1. What types of issues are appropriate for online therapy?


Online therapy is effective for many behavior health needs.  Some of these include:

  • Anxiety
  • Depression
  • Family or relationship issues
  • Grief, loss
  • Transition issues
  • Stress from work, home, family, relocation, adjustment and more…


  1. How frequent are counseling sessions?


Your therapist will discuss the plan that is right for you.  In most cases, weekly sessions are recommended; however, the frequency may be different depending on your specific needs. As symptoms improve, the frequency may reduce, as appropriate.


  1. How long does each online therapy counseling session last?


Online therapy counseling sessions are scheduled for 45 minutes.


Confidentiality and Privacy FAQs


  1. How is my identity verified?


During the initial online therapy assessment session, you will need to provide a picture ID to verify your identity.


  1. How is my privacy protected?


In accordance to our professional and ethical standards, Genesis maintains clinical documentation for each session in our HIPAA compliant electronic health records system. You may request a copy of your clinical record, as outlined in our Privacy Notice. As with any counseling, there are certain limits to confidentiality, which are listed in our Informed Consent.


  1. How is my Confidentiality maintained?


Your online therapy counseling session will be held confidential between you and your counselor.  If you need technological assistance, an administrator may enter the counseling session with your permission and will promptly leave the session once the issue has been resolved. If you choose to invite another person into your session, please introduce them to your counselor and ensure that they are also visible.


  1. Is my session being recorded?


No. We never record online therapy sessions and we also ask that clients do not record sessions.  This is to help ensure your privacy.


  1. Will my information be shared with anyone without my written permission?


No. We will not share information with anyone unless you submit a written waiver that allows your therapist to communicate with a medical professional, school, or place of employment. As with any counseling, there are certain limits to confidentiality, which are listed in our Informed Consent.


Additional Information