At Genesis, our standard is to provide excellence in client care to every client. We schedule appointments for our clients where the time is reserved for only them. Unlike most doctors’ offices, we do not double-book clients to ensure our counselors stay full. Although many of our clinicians have waiting lists, it is very difficult to fill an opening on short notice. Thus, we expect our clients to do their best to keep their appointments as scheduled.
We help clients remember their appointments through reminder calls, texts and/or emails. This is a courtesy and ultimately our clients are responsible for keeping their appointments.
We understand that life is not always predictable. We will cancel or reschedule an appointment with at least 24 hours’ advanced notice. You are encouraged to leave a message with our Client Care Coordinators 24 hours a day. You will receive a confirmation call that your message was received and the cancellation was made.
If an appointment is cancelled with less than 24 hours’ notice, or if a client does not show up for an appointment, a $65 no show fee will be charged. We are glad to waive this fee if there is a true medical emergency. Insurance policies will not pay for missed appointments, so clientsare responsible for this fee.
Your counselor will be happy to discuss the policy and answer any questions you have during your first appointment. Serving you with excellence is our top priority.