New Clients

WHAT TO EXPECT AS A FIRST TIME CLIENT AT GENESIS

As a new client at Genesis Counseling Center we want you to know that serving you with excellence is our top priority.  From your first interaction, our Client Care Coordinators will work to meet your needs to make you feel welcome.  We value each person as a unique individual and feel honored that you chose Genesis.  Our team of licensed therapists is trained to meet you where you are and to help you deal with the specific issues you are facing.

Before your first session you will be registered in our secure and confidential electronic health records system, which includes appointment reminder notifications and a patient portal called MYIO which is very useful for accessing information from Genesis to better serve you.  In our patient portal you can access your appointments, complete new client forms, and see your account status.  The forms we ask you to complete ahead of time will help our team serve you more effectively and help us track your progress.

For clients seen in person, when you arrive and check in at the front desk, the Client Care Coordinators will greet you, ensure you have completed any necessary forms and collect payments due.  Then your therapist will meet you in the lobby.  Our appointment rooms are nicely furnished to bring the warmth and comfort of home to your session.  During your first session your therapist will focus on getting to know you.   Our therapists are committed to your success and will work hard to understand your concerns and address them appropriately through the best treatment approach and planning.  Once your session has been completed your therapist will walk you to the checkout window to schedule your next appointment.

For our online clients, please ensure your electronic paperwork is completed prior to your first appointment. To log in for your appointment, you will return to our website, select “Telehealth Check-in”, select your state of residency from the map, and then press the “Join Waiting Room” under the name of your therapist. This will move you to their virtual lobby using a HIPAA secure platform where you will enter your name.  Your counselor will start the appointment at your scheduled time. During your first session your therapist will focus on getting to know you.   Our therapists are committed to your success and will work hard to understand your concerns and address them appropriately through the best treatment approach and planning.  Once your session has been completed your therapist will schedule your next appointment or you can schedule using our convenient chat feature on the website. If you have a payment due for the appointment, it will be charged to a credit card on file and a receipt will be emailed to you.

Few things to keep in mind as you prepare for your first session:

  • Promptly register for your patient portal account so that you can complete any important forms and access your appointment details.
  • Arrive to your appointment 15 minutes early to allow time to complete any additional steps.
  • If you are using insurance bring your insurance card and driver’s license or photo ID to be scanned in your patient chart.
  • Please note that payments are due at the time of service.
  • Children ages 12 and under cannot be left alone in the waiting room.
  • Finally, take a deep breath and know that you are in good hands with Genesis. You are not alone. We are here to serve you.